Last updated: 19 July 2026
This Privacy Policy explains how REXQU Smartwatches (“REXQU,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit rexqu.com (the “Site”) or purchase our products. By using the Site or placing an order, you agree to the practices described here. If you do not agree, please do not use the Site.
Who We Are
REXQU Smartwatches operates the Site and is the controller of the personal information described in this policy. If you have any questions or wish to exercise your privacy rights, contact us at support@rexqu.com.
Information We Collect
Information you provide to us. When you place an order, contact us, or subscribe to marketing, we collect information such as your name, email address, shipping and billing address, phone number, and order details. Payment card details are collected and processed directly by our payment processor (Stripe) using secure, encrypted connections; we do not receive or store your full card number.
Information collected automatically. When you browse the Site, we and our service providers automatically collect certain data such as your IP address, device and browser type, pages viewed, referring pages, and interactions with the Site, using cookies and similar technologies.
Cookies and tracking technologies. We use cookies and similar tools for essential site functionality, analytics, and advertising. This includes services such as Google Analytics and Google Ads, and the Meta (Facebook) advertising pixel, which help us understand traffic and measure and improve our marketing. You can manage non-essential cookies through the cookie-consent banner on the Site and through your browser settings.
How We Use Your Information
- Process, fulfil, and deliver your orders, and provide order confirmations and updates
- Take payment and prevent, detect, and investigate fraud or unauthorised transactions
- Provide customer support and respond to your enquiries
- Send you marketing communications and offers where you have consented, from which you can opt out at any time
- Measure and improve the Site, our products, and our advertising through analytics
- Comply with our legal obligations and enforce our terms
Legal Bases and Consent
Depending on your location, we rely on one or more of the following: your consent (for example, for marketing and non-essential cookies); the performance of our contract with you (to process and ship your order); our legitimate interests (such as securing the Site and improving our products); and compliance with legal obligations. Where required, we process your information based on your consent, which you may withdraw at any time.
How We Share Your Information
We do not sell your personal information. We share it only as needed with:
- Payment processing — Stripe, to process your payment securely;
- Order fulfilment and shipping partners — to pick, pack, and deliver your order and provide tracking;
- Technology and hosting providers — including our website host and platform providers who operate the Site on our behalf;
- Analytics and advertising partners — such as Google and Meta, to measure and deliver relevant advertising, including measuring which adverts led to a purchase;
- Professional advisers and authorities — where required by law, to comply with legal process, or to protect our rights and the safety of others.
These providers may only use your information to provide services to us and are required to protect it.
Advertising Measurement and Customer Data
When you place an order, we may share customer information you have provided to us — such as your email address or phone number — with our advertising partners, including Google, so that they can measure and report the performance of our advertising on our behalf. This information is converted into a securely hashed (one-way encrypted) form in your browser before it is sent, so the partner does not receive your email address or phone number in readable form. It is used only for measuring and improving our own advertising, and we do not sell it or allow it to be used to identify you to other advertisers.
Where your consent is required, we do this only with your consent. You can withdraw consent at any time through the cookie-consent banner on the Site, and you can ask us to stop this sharing, or to delete information already shared, by emailing support@rexqu.com.
International Data Transfers
We operate internationally, and your information may be processed in countries other than your own, including where our service providers are located. Where such transfers occur, we take steps to ensure your information receives an appropriate level of protection.
Data Retention
We keep your personal information for as long as needed to fulfil the purposes described in this policy, including to complete your order, provide support, and meet our legal, accounting, tax, and reporting obligations. When it is no longer required, we securely delete or anonymise it.
Your Privacy Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to withdraw consent; to opt out of marketing; and to request a copy of your information in a portable format. To exercise any of these rights, email us at support@rexqu.com. You also have the right to lodge a complaint with your local data-protection authority — in Canada, the Office of the Privacy Commissioner of Canada.
Marketing Communications
If you have opted in to marketing, you can unsubscribe at any time using the link in our emails or by contacting support@rexqu.com. We will still send you transactional messages about your orders.
Children’s Privacy
The Site and our products are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We use reasonable technical and organisational measures — including encrypted connections and trusted payment infrastructure — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
The Site may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@rexqu.com.